Frequently Asked Questions
Bulb Lifespan varies. Halogen bulbs last 20,000 hours (approximately 2 years). LED bulbs last 50,000 hours (approximately 5 years).
Yes. Please let our team know about your international electric needs in advance so we can assure optimal performance.
Yes. All custom-made fixtures are accompanied by five feet of standard wire. You may purchase additional wire on our site or email us with any question regarding extended wire lengths.
The glass obtains its vibrant colors during the fusing and/or blowing process, each vibrant hue is completely embedded within the glass so the colors are an integral part of the glass. They will not change over time.
All custom fixtures are dimmable.
Yes. All Ohr Lighting fixtures are equipped with canopies that can be installed on vaulted or sloped ceilings.
Yes. All Ohr Lighting fixtures come equipped with standard canopies, which can cover existing elements in the ceiling or the additional wiring needed to center the fixture. Floating canopies are also available at an additional cost to accommodate your unique design needs.
Many of our products can be custom made to fit your needs. Contact our customer service to assist you further.
Yes! All hanging fixtures come with the option of setting your own height. (Only custom made)
Please contact our customer service within 3 days regarding all defective merchandise.
We accept all major credit cards as well as PayPal. For alternate methods of payment (such as checks or money orders), please contact our customer service department.
All claims regarding parts, size or color must be made within 7 days to our customer service department.
Most fixtures can be returned within 30 days. Please see our Return Policy for details.
We are only able to exchange defective merchandise at this time.
If you'd like to make any changes or cancel your order, email email@example.com as soon as possible and we will be happy to assist you. Orders must be cancelled within 48 hours.
Yes, we do offer international shipping. Please contact our customer service to assist you with all international orders.
All orders are processed within 1-2 business days. For custom made orders, you can expect your order to ship within 8-10 weeks. Larger fixtures may take longer to ship.
Yes. You will receive a tracking number via email as soon as your item ships.
Please call our customer service team if there is any delay in receiving your item.
You must contact us within 3 days of receiving the damaged item and provide us with images of the item in its original packaging. If a package looks damaged, please note this on delivery slip when signing off.
All products are carefully packed to insure no damage occurs during shipping. All glass pendants are packed separately and require assembly and installation upon delivery.